frequently asked questions

customer questions, answered

how do I place an order?
browse through our product pages. When you have found the product you'd like, choose the quantity and size you require and add to your basket, you can view your basket at any time by clicking view basket
what size jewellery do I need?
you can choose your size from the drop down menu within the product page if you know what size you wear, if you don’t know your size please refer to our helpful guides
how do I know when my order has been received?
an email will automatically be sent to you as the order is processed, you will then receive another when your order has been dispatched
how and when will my purchases be delivered?
we use Royal Mail for all deliveries, they will require a signature upon receipt
how much does delivery cost?
uk delivery is free
how will my order be packaged?
all of our pieces are presented to you in our own unique packaging, designed by us to keep your jewellery extra safe during it's journey to you
how do I look after my jewellery?
please refer to our jewellery care guide